Tips for Best Call Center Service

When it comes to a call center service that can cover both your inbound and outbound needs, you’ll want to be sure that the company you partner with offers extensive features on both sides of the equation. A quality call center service should be able to shift seamlessly from one task to another, be it answering customer service calls and processing orders, or conducting surveys and lead generation services for your business. And, of course, you need to trust that the call center service you choose will treat your customers with the utmost respect, just as your own staff would.

In order to help you decide which call center is best for you, Business News Daily reviewed a dozens of call center services. Ultimately, we recommend TeleDirect, which received an A-rating from the Better Business Bureau, as the best overall call center for small businesses in 2017 because of its comprehensive array of functions.

Medical practices have unique needs to consider when selecting an answering service. For example, any service a medical practice employs must be HIPAA-compliant to ensure patients’ privacy is protected. Finding a solution that covers specific health care needs isn’t always easy, so Business News Daily reviewed myriad call center services to determine which service is the best for a medical practice. We recommend Specialty Answering Service, a Better Business Bureau-accredited company, as the best service to handle your medical practice’s call center needs.